Customer Support
How We Work With You
Shipping, payment, samples and answers — the practical details of buying from a manufacturer.
Shipping
Orders are packed for export and dispatched by air or sea freight from Sialkot. Timing depends on order size and destination, and is confirmed with every proforma invoice.
Payment
International orders are settled by bank transfer against a proforma invoice. Terms are agreed per order and confirmed in writing before production is scheduled.
Terms
Quotations are valid for the period stated on the document. Specifications, packaging and branding follow the written confirmation shared with each order.
Privacy
Enquiry details are used only to respond to your request and manage your order. We never sell customer data.
FAQ
Frequently Asked Questions
Do you manufacture to custom specifications?
Yes. We develop instruments from drawings, samples or ideas, and offer personalization such as branding, sizes and packaging for bulk orders.
How do I get a quotation?
Use the Request a Quote form anywhere on the site, or email info@microvisionint.com with your product list and quantities. We respond within one business day.
Can I request samples before ordering?
Yes — sample requests are welcomed for professional buyers and are arranged during the quotation process.
Where do you ship from?
All orders are packed and dispatched from Sialkot, Pakistan, with export documentation handled by our team.